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Return, Shipping, and Cancellation Policy for Nuzest.

RETURN POLICY

Here at Nuzest, we stand behind our products. If you experience a problem with your order, we ask that you notify us at info@nuzest-usa.com within 14 days of receiving your shipment. Please include your name and order number with your email. Please note that all unopened products are subject to a restocking fee and the cost of shipping and handling.

We do not accept returns of product that has already been opened. We are committed to delivering the highest quality products and we offer individual sizes for most products, so you can try them out before committing to a larger size product.

CANCELLATION POLICY

If you would like to cancel your order, we will do our very best to process your cancellation request prior to your order shipping. If your order has already shipped, please accept the package and request a return authorization at info@nuzest-usa.com. Please note that canceled orders are subject to a restocking fee and the cost of shipping and handling

SHIPMENTS TO HAWAII AND ALASKA

Nuzest does not offer free shipping to the Non-Contiguous USA (Alaska and Hawaii) at this time, but you can still order our products. Shipping costs to these areas is $25.00 USD.

SHIPPING TO APO ADDRESSES

Nuzest does not offer shipping to APO addresses at this time. 

SHIPPING TO CANADA

We welcome our Canadian customers to visit our Canadian website at nuzest-canada.com for all of your product needs.

WHEN YOU CAN EXPECT YOUR ORDER

Once your order is processed, our shipping time is generally 4-9 business days*

*Due to the COVID-19 pandemic, we have temporarily extended our expected delivery estimates 

TRACKING YOUR ORDER

You should receive a tracking number within 1-2 business days of placing your order. Orders placed on Friday or over the weekend will receive their tracking number on the second business day following their order.

 

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